Cancellation & Refund Policy

Thanks for purchasing Herbal Harmony products.

Product Terms & Conditions

Cancelling your product order

If you wish to cancel your order, please contact me within 14 calendar days of placing your order and I will be happy to cancel your order and refund you.

If for any reason I have to cancel your order, you will receive a full refund within 14 day of the cancellation. 

Refunds and returns of your products

If you are unhappy with your purchase, I can offer an exchange or refund on any item that is returned to me within 14 days.  All items must be returned in perfect condition (unless faulty or damaged in transit). Due to hygiene reasons I cannot offer a refund or exchange on any product which has been used. Postage is non-refundable.  After the 14-day period you will no longer be eligible and won't be able to receive a refund or exchange. 

If you are returning products, please return them to the address below in their original packaging. 

If your product arrives damaged, faulty or not as described, please contact me with a photo of the damaged item(s) and I will be happy to arrange a full refund or send out a replacement product. 

If you have any additional questions or anything is unclear, feel free to contact me.

Catherine Lannin - Herbal Harmony

21 Iford Hill, Lower Westwood, Bradford on Avon, Wiltshire, BA15 2BG